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Prepaid Bins: Please note that prepaid bin orders are non-refundable. Any unused bins will not be credited or refunded if left unfilled after delivery.

Bin Access: Drivers cannot move bins upstairs or downstairs. Where there is no lift or ramp access, bins will be delivered and collected at Ground Floor only.

Restricted Items: Do not place cardboard, arch lever folders, plastic sleeves, binders, magazines, photo paper, newspapers, bulldog clips, diary/book hard covers, coloured paper, or coloured manila folders in secure bins.

Contamination Fee: A surcharge of $110–$300 +GST per bin applies if mixed or non-paper materials are found inside the secure document bins.

Cancellations: Cancellations require at least 48 hours (2 business days) notice for a refund. If less than 48 hours’ notice is given, a $40 cancellation fee will apply.

Collection Access: If bins are not accessible on the confirmed pickup date, a call-out fee of $55 will be charged.

Delivery Schedule: Specific delivery times cannot be guaranteed. Drivers will arrange their runs on the day of delivery and collection.