TERMS AND CONDITIONS
This Terms of Service Agreement sets out the terms and conditions on which you (the Client) have engaged MELBOURNESHRED to perform YOUR SECURE DOCUMENT DESTRUCTION SERVICE.
Price and Payment
When you place an online order a pre-approve payment for the total price of the service is done. Payments are not fully taken until one of our customer service representatives have approve the order. If your order isn’t approved the amount will be fully refunded to your account and one of our customer services representatives will contact you to inform you the reason why we are not able to service you.
Additional Fees: The period of time you have paid for is specified in the order you have placed. 2 weeks ($72 per Bin Included GST), 4 weeks ($89 per Bin Included GST). Additional fees may apply if you decided to extend the period of time you want to keep the bins onsite.
We want you to love our services offered to you, but if you have changed your mind and would like to cancel your order, please feel free to call us on 1800 001 044. We are happy to refund your order in full value if the driver has not been dispatched to your address already. if the order has already been dispatched, then there will be a futile fee charged of $55.00 incl GST. Once the bins have been delivered unfortunately, we are unable to offer a refund as the service has been provided as agreed upon. We are also unable to refund any bins that are empty on removal. This is due to the fact that we have offered the bin to you for the allocated time-frame as agreed and it has been on your site as agreed.
WHAT PERSONAL INFORMATION DO WE COLLECT
We may collect personal information including your name, gender,date of birth,address,telephone number and email.Information about your computer hardware and software is also automatically collected by us when you use our website. This information can include your IP address,browser type,access times and/or referring website addresses. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.