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TERMS AND CONDITIONS

This Terms of Service Agreement sets out the terms and conditions on which you (the Client) have engaged MELBOURNESHRED to perform YOUR SECURE DOCUMENT DESTRUCTION SERVICE.

Price and Payment

When you place an online order a pre-approve payment for the total price of the service is done. Payments are not fully taken until one of our customer service representatives have approve the order. If your order isn’t approved the amount will be fully refunded to your account and one of our customer services representatives will contact you to inform you the reason why we are not able to service you.

Additional Fees: The period of time you have paid for is specified in the order you have placed. 2 weeks ($72 per Bin Included GST), 4 weeks ($89 per Bin Included GST). Additional fees may apply if you decided to extend the period of time you want to keep the bins onsite.

Returns Policy​

We want you to love our services offered to you, but if you have changed your mind and would like to cancel your order, please feel free to call us on 1800 001 044. We are happy to refund your order in full value if the driver has not been dispatched to your address already. if the order has already been dispatched, then there will be a futile fee charged of $55.00 incl GST.  Once the bins have been delivered unfortunately, we are unable to offer a refund as the service has been provided as agreed upon. We are also unable to refund any bins that are empty on removal. This is due to the fact that we have offered the bin to you for the allocated time-frame as agreed and it has been on your site as agreed.

Privacy Policy

Protecting your privacy and the confidentiality of your personal information is very important to us. This Privacy Policy explains why we collect personal information and how we collect,use,disclose,store and protect your personal information. It also explains how you can access, correct,update or delete any personal information provide to us, or make a complaint if you have concerns. We comply with the Australian privacy Principles (“APPs”) which regulate how we collect,use,disclose ,store,correct and protect your personal information.

 

WHAT PERSONAL INFORMATION DO WE COLLECT

We may collect personal information including your name, gender,date of birth,address,telephone number and email.Information about your computer hardware and software is also automatically collected by us when you use our website. This information can include your IP address,browser type,access times and/or referring website addresses. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.

We do no collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details)in an email, do not provide this information because the request may be fraudulent.You can help us identify attempts at fraud – if anything suspicious occurs,please contact our Privacy Officer.